Terms of Service

1. Agreement

By accessing or using Kiri ("the Service"), you agree to be bound by these Terms of Service. The Service is operated by Kiri ("we", "us", "our"), based in Malta. If you do not agree to these terms, do not use the Service.

2. Service Description

Kiri is a property rental management platform for landlords in Malta. The Service allows users to manage properties, leases, expenses, maintenance, documents, and tenant enquiries. Kiri does not process rent payments, act as an intermediary between landlords and tenants, or provide legal, financial, or tax advice.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access. You must be at least 18 years old to use the Service.

4. Subscription Plans

Kiri offers free and paid subscription plans. Paid plans are billed annually in advance. Prices are in Euros (EUR) and may be updated with 30 days' notice. Downgrading to a lower plan takes effect at the end of the current billing period. Your data is retained when downgrading — features are locked, not deleted.

5. Service Provider Marketplace

Kiri operates a marketplace connecting landlords with service providers (cleaners, plumbers, electricians, and other tradespeople). Service providers register independently, set their own rates, and are listed in the provider directory based on their activity and reviews.

Commission. Kiri charges a commission on invoices processed through the platform. Commission rates vary by provider plan tier (3%–8%). The commission is automatically calculated and deducted when a landlord marks an invoice as paid. Providers receive the invoice amount minus the applicable commission.

Activity-Based Ranking. Provider placement in the directory is determined by platform activity, including completed jobs, invoice volume, response times, and client reviews. Providers with low or no recent activity may be ranked lower in search results. This system ensures the directory highlights active, reliable service providers.

Non-Circumvention. Service providers agree not to solicit landlords found through Kiri to conduct business outside the platform for the purpose of avoiding platform commissions. While Kiri does not restrict the sharing of contact details (which may be necessary for day-to-day operations), deliberately routing work off-platform to avoid commissions is a violation of these terms. Repeated violations may result in account suspension and removal from the provider directory.

5A. Refurbishment Marketplace (project bidding)

Kiri also operates a refurbishment marketplace where landlords post project briefs (scope, photos, budget, trades required) and verified service providers submit competing sealed bids. The landlord selects a winner. Once a bid is awarded, the provider may invoice the landlord through Kiri's standard invoice flow, and the same commission scale (3%–8% of the invoice amount, by plan tier) applies.

Kiri is a platform, not a contractor. Kiri does not perform refurbishment work, does not employ or sub-contract any provider, does not supervise the work, and does not inspect, certify, or warrant the quality, fitness, safety, or compliance of any work performed by a provider. Every contract for the work itself — its scope, price, timeline, materials, warranties, defects-liability period, insurance, and any guarantees — is formed directly between the landlord and the awarded provider, off-platform. The bid amounts and line items shown in Kiri are for record-keeping; the binding contract is what the parties agree between themselves.

Provider responsibility. Service providers are solely responsible for the work they perform, including: holding the appropriate trade qualifications, registrations, and insurance required under Maltese law (including any Public Liability and Professional Indemnity cover); complying with building regulations, MEPA / PA permits, MEPA Form B notifications, electrical or plumbing certifications, and any other statutory requirements; remedying defects within whatever defects-liability period the parties agree; and handling any complaints, snag-list, or rework directly with the landlord. Kiri does not assume any of these obligations.

Disputes & refunds. Any dispute about work quality, defects, delays, scope creep, materials, payment, or refunds is exclusively between the landlord and the provider. Kiri does not arbitrate disputes, does not act as a mediator, and does not have the authority to compel a refund, withhold payment, or alter contract terms between the parties. If you have a dispute, you should attempt to resolve it directly with the other party first, and failing that, seek independent legal advice or escalate through the appropriate Maltese consumer-protection or civil-court channels. Kiri's role ends at the introduction.

Platform commission is non-refundable. The commission Kiri charges is a fee for the platform service of connecting landlord and provider, hosting the bid + invoice flow, and processing the transaction record. It is earned at the moment the invoice is marked paid and is non-refundable, even if the landlord and provider subsequently agree on a refund of the underlying work payment. Refunds of the work payment itself are made directly between the landlord and the provider, outside Kiri.

No vetting of work. While Kiri lists provider profiles with reviews and ratings, Kiri does not perform background checks on providers, does not verify trade qualifications or insurance, and does not inspect the quality of any past or future work. Reviews and ratings reflect the opinions of other users, not Kiri's endorsement. Landlords are responsible for performing their own due diligence on any provider before awarding a bid, including (but not limited to) requesting and verifying licences, insurance certificates, and references.

Sealed bids are records, not warranties. A bid submitted through the marketplace is the provider's own commercial offer. Kiri does not verify, audit, or guarantee the accuracy of bid amounts, line items, expected duration, or any other information a provider includes. The landlord must satisfy themselves of all material facts before awarding.

5B. Landlord ↔ Tenant relationship

Kiri provides software for landlords to manage their tenancies. The legal relationship between a landlord and a tenant — including the lease itself, the deposit, rent collection, eviction, breach, damages, references, and any dispute under Chapter 604 of the Laws of Malta — is exclusively between those two parties. Kiri does not collect rent, does not hold deposits, does not act as letting agent, does not arbitrate disputes, and does not provide legal advice on tenancy law. Any claim between landlord and tenant must be resolved between those parties directly, through the Housing Authority's mediation service, the Adjudicating Panel, or the Maltese courts as appropriate.

6. Data & Privacy

Your data is stored on Cloudflare infrastructure in the Western Europe region (WEUR). We do not sell, share, or provide your data to third parties except as required to operate the Service (e.g., email delivery via Resend). See our Privacy Policy for full details.

7. Acceptable Use

You may not use the Service to: upload illegal content; impersonate others; attempt to access other users' accounts or data; overload or disrupt the Service; scrape or harvest data from public listing pages; or use the Service for any purpose other than property rental management.

8. Content & Listings

You retain ownership of all content you upload (property photos, documents, data). By publishing a property listing, you grant Kiri a non-exclusive licence to display it on the public listings page. You are responsible for ensuring your listings comply with Maltese law, including MTA licensing requirements for short lets.

9. Tax Information Disclaimer

The tax export feature provides indicative calculations based on your data. It is not tax advice. Kiri is not a licensed tax advisor. Always consult a qualified accountant or tax professional for your actual TA24 filing and tax obligations under Maltese law.

10. Limitation of Liability

Kiri is provided "as is" without warranty of any kind, express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by Maltese law, we are not liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including (but not limited to) loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, defective work performed by a service provider, dispute between users of the Service, or any other intangible loss arising from or related to your use of the Service.

Marketplace transactions. Without limiting the foregoing, Kiri is expressly NOT liable for: any work performed (or not performed) by a service provider; defective, late, incomplete, or non-compliant work; injury or damage caused on a property by a provider; the bankruptcy, disappearance, or non-performance of a provider; the conduct of any landlord, tenant, or provider on the platform; the accuracy of bids, profiles, ratings, or reviews; the outcome of any dispute, arbitration, court action, or insurance claim arising between users of the Service. The platform is a marketplace and a record-keeping tool, not a guarantor of work or conduct.

Cap. In any event, our total aggregate liability to you, regardless of the cause of action, is capped at the lesser of: (a) the total amount you paid to Kiri in subscription fees in the 12 months preceding the claim; or (b) €100. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages — in those jurisdictions our liability is limited to the maximum extent permitted by law.

Indemnity. You agree to indemnify and hold Kiri harmless from any claim, demand, loss, or damages (including reasonable legal fees) brought by any third party arising from your use of the Service, your conduct, or your breach of these terms — including any dispute with a landlord, tenant, or service provider you connected with through the platform.

11. Termination

You may close your account at any time via Settings. We may suspend or terminate accounts that violate these terms. On termination, your data will be retained for 30 days then permanently deleted, unless required by law to retain it longer.

12. Changes

We may update these terms. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These terms are governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.

14. Contact

For questions about these terms, contact us at labrint@gmail.com.